We Answer Frequently Asked Questions About Auto Insurance Claims

We guarantee our work, but the insurance company does not have the legal right to guarantee a third party's work. We offer a lifetime warranty on our paint as long as you own the vehicle.

It depends on the circumstances. If you were at fault but had comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

No. Often times the insurance company will miss hidden damage on their initial appraisal. We will work with the insurance comapny to address any additional damage found during the repair process.

Suppose you have purchased rental car coverage and were not responsible for the accident. In that case, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.